Desktop Support Engineer
Location: New York, NY
POC: Director of Information Technology & Information Systems
The William J. Clinton Foundation Desktop Support Engineer will have a clear understanding of the business value of IT and proficiency in utilizing technical expertise to provide complex technical support (daily and on-call) for desktop, servers, network systems, phone systems and applications. She/he will exhibit excellent time management, organizational, and prioritization skills. This position will report directly to the William J. Clinton Foundation's Director of Information Technology & Information Systems based in New York.
Daily Tasks
The Desktop Support Engineer is responsible for supporting and troubleshooting all desktop technical/nontechnical issues related to the desktop environment (end-user). End-user request received in the Helpdesk queue (Service Desk- Technical Issues Repository) will be managed by the Helpdesk Support and the Desktop Support Engineer to determine the proper course of action of the end-users request.
Such daily tasks will include but not limited to the following:
- Computer/laptops and external peripherals management.
- New user desktop/laptop configuration (building and deploying user hardware)
- Setting up email accounts
- Adding users to Active Directory
- Setup group policy
- oftware installation
- Windows Updates
- Setting up email accounts
- Copiers/Printers/Faxes configuration, maintenance, and troubleshooting.
- Phones support for Avaya, and ShoreTel telephony Systems; which include digital and VoIP technology.
- Blackberry deployment, technical support.
- Working with third party vendors, and contractors.
Project Responsibilities
- Desktop Support Engineer will be responsible for developing standardized desktop images for local and global deployment.
- Develop a software and hardware inventory list and process to assist in deployment planning of desktops and laptops.
- Testing applications for compatibility and mitigate the compatibility issues discovered during the process.
- Set up an initial lab environment with deployment and imaging servers.
- Customize and package applications. Automate desktop image creation and deployment.
- Ensure that the desktop is hardened (Secure) to improve security within the environment.
- Manage processes and technologies to produce a comprehensive and integrated deployment.
- These projects shall be implemented and deployed using the Microsoft industry standard for best practices for desktop Engineering.
- Desktop Images well be review by the Systems Engineers and Network Security and Design Engineers.
Skills Required
- Extensive knowledge of supporting and troubleshooting Microsoft XP Professional
- Extensive knowledge of supporting and troubleshooting Microsoft Office 20032007
- Strong Knowledge of Active Directory
- Strong knowledge of VMware
- Strong knowledge of Imaging of desktops/laptops using Norton Ghost
- Strong knowledge of Application packaging tools such as Wise Application Studio
- Strong understanding of Desktop to Server relationships
- Strong Blackberry troubleshooting.
ADDITIONAL REQUIREMENTS:
- Qualified candidate will have 2+ years' of hands on Desktop Support Engineering
- Microsoft Certification is a plus in one of the following preferred: (MCP, MCSE, MCSA) BA degree preferred
- Excellent inter-personal skills
- The ability to work well with team
- Good verbal & written communication skills
- Strong problem solving skills: ability to assess a problem and determine an effective course of action
- Ability to work under stress and meet deadlines
- Ability to be on-call for nights support, weekend and off hour support
- Ability to work independently and be proactive with job responsibilities
- Flexibility to work at multiple New York office locations
TO APPLY: Please send cover letter and resume to IT-IS_departmentjobs@clintonfoundation.org.
The William J. Clinton Foundation & Office of President Clinton are Equal Opportunity Employers. This job description is intended to convey information essential to understand the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the positions.
