Avasant Foundation commits to develop and provide a sustainable and scalable high impact technology-training program for disadvantaged youth that prepares them for employment in the Information Technology and Telecommunication BPO industry.
Avasant Foundation has partnered with a local NGO, Teens for Technology, and the University of Technology to provide 30 high potential disadvantaged youth with six weeks of training to enable employment in the BPO sector. Avasant Foundation has a clearly defined process of selecting high potential candidates and providing them a path to success using the various partners and channels in Jamaica.
A specially designed curriculum is structured to help these high potential disadvantaged youth learn basic social skills, customer skills, and call center related skills. Xeroxs trainers, industry experts in the field, will provide the training and they will be able to help prepare students for entry-level jobs. Avasant Foundation has a practical approach to prepare these individuals and make them job-ready by providing holistic training along with site visits to centers like Hinduja Global Solutions and Sutherland Global Services The training also includes elements of role-play and interview practices to help ensure students are prepared for employment.
The training classes will be held at the University of Technology from Monday to Friday for six weeks. Avasant foundation will offer the students formal shirts so these students are smartly dressed when they go on field trips to the Service Providers offices to get first hand experience of the call center. The field trips will also be an opportunity for the businesses to see the potential in these students.
After six weeks of training, the students will graduate with a certification from Avasant Foundation and more importantly, Avasant Foundation will facilitate opportunities for employment with Avasants service provider partners like Hinduja, Sutherland and Xerox. The local government body, JAMPRO, and local media will be present to capture the graduation and congratulate the students. The Minister of Youth and Culture will be the key note at the graduation ceremony.
After over a decade of strategic engagement in the Latin American and Caribbean (LAC) region, Avasant understood the need for providing skill development not just as a plan for associations like JAMPRO, but to also enable execution themselves. Hence, this initiative by Avasant Foundation is a new foray into the LAC region to not only enhance the skill development program, but also initiate a chain reaction across the region led by Avasant Foundation.
Planning, discussions and initial trip to Kingston has been conducted. Service Provider Partners and initial student enrolment plan prepared.
- Interview process continues to select the best of the high potential disadvantaged youths
- Hire local Jamaican based instructors from the industry, program coordinator, and an intern to help support the initiative
- Training program begins on June 22, 2015
- Continue training program with class room training, computer training, role playing, and field trips to experience how call centers function
- Evaluation at each of the six modules to ensure that students are at par with course content and expectation
August December 2015
- Hold graduation ceremony on August 4, 2015
- Help the students to be placed in entry level jobs in call centers
- Learn from the program and adjust to ensure relevance to Jamaican context and prepare for the next batch of candidates for the training program
Jamaica is encountered with severe youth unemployment of about 26%, double the national average of 13.4%. Jamaican assets are in its small, albeit skilled, labor force and strong social and governance indicators. The World Bank rates Jamaicas Governance Effectiveness, Control of Corruption, Political Stability, Regulatory Quality, Rule of Law, Voice and Accountability to be better than most other countries in the region including Brazil, Argentina, and Guyana among others.
The Jamaican Business Process Outsourcing (BPO) industry has performed credibly to attract over 13,000 BPO jobs. Competing with the Caribbean & Latin American giants like Brazil and Argentina, Jamaica accounts for US$145 million of the US$2.5 billion Caribbean & Latin American BPO Industry. The Jamaican government is credited with the considerable support they have provided for the sector and the Jamaican IT-BPO industry is fast improving its regional market share while moving to its rightful position in the world market. The BPO industry in Jamaica is tipped to grow at over 15% annually with the nearshore advantage to the United States.
Impact sourcing, also known as socially responsible outsourcing, refers to an arm of BPO industry that employs people at the base of the pyramid as workers. It is defined as employing socioeconomically disadvantaged individuals as principle workers in business process outsourcing centers to provide high-quality, information-based services to domestic and international clients
Impact Sourcing leverages a previously untapped, qualified talent pool to deliver high quality, reliable services and a comparable cost structure while providing corporate buyers and providers with a broad range of benefits that stretch beyond those currently associated with traditional business process outsourcing. These additional benefits include: much lower attrition rates, a more motivated and engaged workforce, the ability to increase footprint in additional markets and easily accessed opportunities to fulfill CSR objectives and make a positive impact on society while doing business.