Commitment to Action

The Campaign for Client Protection in Microfinance

Commitment by

Accion International, Center for Financial Inclusion

In 2008, the Center for Financial Inclusion at ACCION, advised by an international Steering Committee of 28 microfinance leaders committed to launch The Smart Campaign; also known as the Campaign for Client Protection. The Smart Campaign is an attempt to unite the microfinance industry around six core principles of appropriate treatment of customers and gain the commitment of major institutions and their staff to operate under these principles, ultimately 'keeping the client first.' Over three years, the Smart Campaign aims to reach microfinance institutions serving 30 million clients.

Share

Tabs

Overview
Summary

Commitment

The Campaign for Client Protection in Microfinance

Launched

2008

Est. Duration

3 Years

Estimated Total Value

$15,000,000

Region

Europe, Northern America

Countries

Russia, United States

Commitment by

Accion International, Center for Financial Inclusion

Partner(s) of the Commitment Maker(s)

Freedom from Hunger, Access Alliance, Pro Mujer, Al-Amana, ProDesarrollo, Compartamos Banco, Sanabel Network, Consultative Group to Assist the Poor, Opportunity International, Deutsche Bank AG, Women's World Banking, Grameen Foundation, Microfinance Centre, United Nations Capital Development Fund (UNCDF)