APPROACH AND METHODOLOGY
During the next three years, the NetHope Academy expansion will train 1,000 interns in Latin America and Africa. The internship projects will be established in major urban centers near academic institutions to foster partnerships between the project and computer studies programs. NetHope member organizations such as World Vision, CARE, and Save the Children, among others, have committed to creating internship positions in every one of their offices in the NetHope Academy's target geographies. Approximately 50 to 60 internships will be with NetHope's member organizations. NetHope Academy country managers will be responsible for recruiting other local organizations - such as internet service providers, telecoms companies, banks, and government offices - as internship providers as well.
NetHope and its partners will identify and screen promising college graduates or near-graduates, giving preference to underserved populations; facilitate IT vocational courses; and coordinate in-country six-month internships focused on desktop support, network administration, cloud services, and telecommunications. Coursework will be augmented by extensive libraries of online curricula, industry-standard certification programs, and on-the-job training. Interns will receive daily mentoring, ongoing evaluation, job placement assistance, and outplacement support. NetHope Academy will encourage graduates' involvement in local IT communities to support local IT sector economic growth. NetHope will also institute an innovative scholarship repayment program, in which program graduates contribute toward scholarships for future students, creating sustaining scholarships for years two and three. Microfinance institutions in each region will administrate the scholarship repayment program.
At the same time, NetHope and its partners will provide the NGO community better access to proven, hosted cloud services and build an NGO cloud 'marketplace'. This marketplace will provide essential information services such as NGO ratings, case studies, technical requirements, pricing, and service level agreements that accelerate the use and re-use of key services. The marketplace will also serve as a training tool with the interns on what types of services are available to support the back-office operations and programmatic needs of NGOs.
IMPLEMENTATION, TIMELINE, AND DELIVERABLES
This is a three year long project. In the first year, the project will be implemented in Haiti and the Dominican Republic. The curriculum will be expanded to include training on cloud services; the NGO community will be given access to proven, hosted cloud services; and the NGO cloud services marketplace will be designed and built.
In the second year, additional countries in Africa will be added and at least 500 new interns trained.
In the third year, more countries will be added and an additional 500 interns trained.
Program success will be measured by the number of interns trained, the percentage of interns achieving recognized industry certification, the percentage of interns achieving paid continuation or employment with 90 days of graduating. Success of the cloud services component will be measured by the uptake of existing cloud services by organizations in the target regions, use of the marketplace (postings, ratings, overall hits), use of cloud services from the marketplace, obtainment of long-term sustainable funding for the marketplace, and use of cloud services by interns at the organizations for which they work.
The youth bulge in the developing world has created unprecedented challenges for educated youth to meaningfully engage in the global workforce. Many developing countries have university computer courses but the graduates do not have access to the practical training needed for professional IT jobs. The needs are most acute with women, disadvantaged groups, and rural communities. At the same time, a serious shortage of IT professionals in developing regions limits companies, governments, and civil society organizations from functioning at their highest potential. Organizations in these regions also have limited IT infrastructure; limitations that could be overcome through the use of cloud services. Cloud services have been shown to significantly increase efficiency and reduce costs in multiple programmatic areas and across back office functions of NGOs, yet lack of visibility and training for cloud services has resulted in their inconsistent and inefficient use.
The NetHope Academy will bridge the IT human resources gap while addressing the need for accelerated use of cloud services. NetHope Academy is managed by NetHope, a new-generation information technology collaboration of 33 leading international nongovernmental organizations (NGOs), with support from its member organizations and external partners.